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Tesla Motors Inc.: We Will Revolutionize the Customer Experience

Tesla (NASDAQ: TSLA ) has already implemented a number of strategic moves to disrupt the typical auto customer service experience. The moves have prompted enormous enthusiasm from customers. In one customer video an owner who has had the car for one year said she feels a connection with the manufacturer — something she couldn’t say about the service she experienced with the makers of her previous cars. She’s not the only one excited about the ownership experience. Ninety-nine out of 600 surveyed Model S owners by Consumer Reports said they would by a Model S again — the highest percentage of any other car surveyed in years. But based on a largely overlooked
Via fool.com

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