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USA: An open letter to Nissan LEAF owners from Carla Bailo, senior vice president, Research and Development, Nissan Americas:

?At Nissan, we consider ourselves fortunate to have such passionate
and engaged customers—especially within our LEAF family. Recently,
we learned from the Nissan LEAF community—and specifically from
some Phoenix-area LEAF owners—of a growing concern about battery
capacity loss with their electric vehicles. In fact, the MyNissanLEAF
online owners’ forum—a resource that allows owners to share their
experiences and discuss EVs— helped bring the concern to our
attention for which we’re appreciative.
The forum’s discussion around battery capacity loss has reached a
point where I feel it important to personally address what is being
debated, to provide Nissan’s viewpoint and, most importantly, to
explain the actions we are taking to work with owners.
First, it is important to stress that while battery capacity loss incidents represent only a
handful of cases, we are taking them—as well as the concerns of the larger LEAF family—
very seriously. Battery capacity loss of the levels reported may be considered normal
depending on the method and frequency of charging, the operating environment, the
amount of electricity consumed during daily usage and a vehicle’s mileage and age. But the
only way to know for sure is to examine customer vehicles, perform a thorough diagnostic
on the vehicle and battery, and better understand the real-world driving and charging
history of the owners. We are now reaching out to individual owners to start this process to
ensure that we fully understand these events and all potential causes, and pledge to provide
an update as soon as possible.
Battery data collected from Nissan LEAFs to date currently indicates that less than 0.3
percent of Nissan LEAFs in the U.S. (including vehicles in service dating back to December,
2010) have experienced a loss of any battery capacity bars. Overall, this universe of
vehicles represents a very small fraction of the more than 13,000 Nissan LEAFs on U.S.
roads. Also, data received globally from other LEAF vehicles shows that this condition
typically occurs to high-mileage cars or those in unique operating situations.
Second, I want to explain battery capacity, how it is affected by the operating environment
and usage patterns and what is considered normal battery health. All lithium-ion batteries…


4 comments to USA: An open letter to Nissan LEAF owners from Carla Bailo, senior vice president, Research and Development, Nissan Americas:

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