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USA: Rockefeller questions wireless carriers on unwanted charges

Sen. Jay Rockefeller (D-W.Va.) sent letters to the major wireless carriers on Wednesday asking the companies to explain what they are doing to prevent customers from being charged for unwanted third-party services.

Rockefeller, the chairman of the Senate Commerce, Science and Transportation Committee, launched an investigation last year into unauthorized third-party charges, a practice known as “cramming,” on wireline phone bills.

In response to pressure from Rockefeller, major telephone providers took steps to ban third-party charges on wireline bills.

But in his letter this week, the senior senator expressed concern that crammers are now migrating to the wireless industry.
He said in recent months, wireless customers have increasingly complained about being charged for unwanted services, such as celebrity gossip, horoscopes, sports scores or diet tips.


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