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USA: GM Blames Chevy Volt Owners for Power Cord Problems

Being a politician means never having to say you’re sorry. It now seems that the same philosophy holds true with government-owned General Motors. About eight months ago some owners of Chevy Volts complained that charging cords were overheating, sometimes to the point of melting. At the time, GM blamed owners, saying the wall outlets were the culprits. We now finally have GM addressing the safety concerns and agreeing to replace charging cords for all 9,500 Volts that have been sold since production began. But in what is becoming a new public relations precedent, the move is not being called a “recall.”

The non-recall recall is instead referred to as a customer satisfaction action which is designed to “offer a more consistent charging experience.” The political strategy is becoming more and more evident at GM as Chevy Volt sales continue to struggle and the 2012 presidential election nears. Excuses have been made for low sales of the Volt, starting with supply constraints and more recently involving a Republican conspiracy to hurt sales. GM refuses to admit the real reason that the Volt doesn’t sell well is that the car is too expensive for most consumers and the savings from gas usage do not justify the high cost. The blame game that is being played at GM regarding the Chevy Volt further exemplifies the political undertones at the company.

We now have the second non-recall at GM for the Volt. The first non-recall was for reinforcements to the battery pack after test vehicles at NHTSA ignited days after crash tests. In both cases, GM was adamant that there is absolutely nothing wrong with the Volt; it is either the fault of owners with faulty wiring or right-wing media sources. Just in case the denials are not enough to convince the voting…I mean the car buying public, GM has stepped up ad spending for the Volt on those TV networks that are accused of criticizing the car. The spending seems to be quieting the criticism.


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